Specialized Care
At Markhaven, we prioritize excellence in every aspect of our specialized services, providing a compassionate and nurturing environment for those in need of special care.
Markhaven and BPSO
At Markhaven, we are proud to be a Best Practice Spotlight Organization (BPSO), leading quality care through evidence-based practices in long-term care. Our dedicated team ensures that residents receive the safest, most compassionate, and individualized care based on the Registered Nurses' Association of Ontario (RNAO) Best Practice Guidelines (BPGs).
Our BPSO committee team meets monthly as we continue to grow, improve, and lead in Markhaven.
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What is BPSO?
The Best Practice Spotlight Organization (BPSO) initiative, led by the Registered Nurses’ Association of Ontario (RNAO), supports health organizations in implementing evidence-based best practice guidelines to improve patient outcomes, staff engagement, and quality of care.
Why it matters:
- Ensures high-quality, consistent care
- Empowers staff with up-to-date, research-based knowledge
- Enhances patient safety and satisfaction
- Promotes a culture of continuous improvement
BPSO Champions
Champions are team members from all departments who:
- Are passionate about quality care
- Promote and support best practice guideline (BPG) implementation
- Educate and encourage peers
- Help collect data and evaluate progress
BPSO Initiatives/Programs
Current initiatives:
1. Delirium, Dementia and Depression
2. Person and Family-Centered Care
3. Preventing falls and reducing injury from falls
4. Promoting continence
5. Palliative approach to care through clinical pathway
Upcoming initiative:
- Transition in care and service (early next year)
Our Commitment
1. Continuous Quality Improvement (CQI) using data from audits, resident outcomes, and feedback.
2. Ongoing staff education and mentorship through Best Practice Champions.
3. Collaboration with residents, families, and interdisciplinary teams to improve care.
Virtual Dementia Tour® (VDT®)
The Virtual Dementia Tour offers hope by providing practical ways to provide insight and support.
Versatility
More than 3 million people have experienced the Virtual Dementia Tour and it is used in a variety of settings including healthcare, higher education, and the community.
Compliance
The Virtual Dementia Tour meets and exceeds federal mandates for additional training for every healthcare entity providing care to people with memory impairments.