Standard for customer service

In Compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Markhaven, Inc. is committed to excellence in serving all customers including people with disabilities. All customer service provided by Markhaven, Inc. shall follow the ideals of dignity, independence, integration, and equal opportunity.

As part of our commitment to accessibility, we will ensure that Markhaven, Inc. staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services. We will communicate with people with disabilities in ways that take into account their disability.

As we continue to improve our services for people with disabilities, we will post changes here within our accessibility statement, so you will know the progress we are making.

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Markhaven, Inc. will make every reasonable effort to notify customers promptly.  We will provide information including the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Feedback Process:

Customers who wish to provide feedback on the way Markhaven, Inc. provides services to people with disabilities may complete an AODA Feedback Form and submit it to our Human Resources Division:

Markhaven, Inc.
Office Manager & HR Coordinator

54 Parkway Ave
Markham, ON L3P 2G4
Tel: 905-294-2233 ext. 3301
Fax: 905-294-6521


Alternate methods of providing feedback are available.  Customers can expect a response within 3 business days.